Privacy Policy
Ayu Caring Physio Limited (“we,” “our,” or “us”) takes your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or clinic services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Information We Collect
We may collect the following information when you enquire or register with us:
Your name, date of birth, and contact details
Medical information relevant to your physiotherapy treatment
Payment details (if applicable)
Website usage data (IP address, cookies, browsing behaviour) - How We Use Your Information
We use your information for:
Responding to enquiries and booking appointments
Providing safe and effective physiotherapy treatment
Managing your treatment records and patient account
Meeting legal, insurance, or regulatory requirements
Improving our website and services
We will never sell your personal data to third parties. - Sharing Your Information
We may share your data only when necessary:
With healthcare professionals involved in your care
With insurers or referral partners, where required and with your consent
With legal or regulatory authorities if required by law - Data Security
We take steps to keep your data safe through secure clinical systems, password protection, and staff confidentiality obligations. While we take all reasonable measures, no system can be guaranteed completely secure. - How Long We Keep Data
Treatment records are kept in line with legal and professional requirements (generally at least 8 years for adults and longer for children).
Other information is retained only as long as necessary for the purpose it was collected. - Your Rights
You have the right to:
Access your personal data
Request correction of errors
Request erasure (where legally possible)
Restrict or object to processing
Data portability (transfer your records to another provider)
Withdraw consent for non-essential uses
Requests can be made in writing to us (see contact details below). - Cookies and Website Data
Our website may use cookies to improve your experience and monitor performance. You can disable cookies in your browser if you prefer. - Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the website after changes are posted indicates your acceptance. - Contact Us
Ayu Caring Physio Limited
Suite 1, The Wenta Business Centre
1 Electric Avenue, Innova Park
Enfield, EN3 7XU
Email: info@ayucaring.co.uk
Phone: +44 7436896153 - Complaints
If you are concerned about how your data is handled, you may contact us directly or raise a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.